Refund Policy

Refund & Exchange Policy

Last Updated: 14 October 2026

At botch’d, we want you to be confident in every purchase. We take pride in the quality of our products, and if something isn't right with your order, we're here to help.

Please review our return, exchange, and refund guidelines below.

1. Return & Exchange Eligibility

We accept eligible return and exchange requests within 7 days of delivery.

To qualify, the product must:

Be unused, unworn, and unwashed.
Be in its original condition, with all tags intact.
Be free from stains, damage, odours, or alterations.
Be returned with its original packaging, where reasonably possible.
Be accompanied by valid proof of purchase.

Products that do not meet these conditions may not qualify for a return or exchange, except where required by applicable consumer protection laws.

2. Size Exchanges

Ordered the wrong size? We understand.

You may request a size exchange within 7 days of delivery, provided the product meets our eligibility requirements.

Exchanges are subject to the availability of your requested size.
Exchanges are permitted for the same product and colour.
A product is eligible for one size exchange per order.
For customer-requested size exchanges, reverse shipping charges may apply. Any applicable charges will be communicated before confirmation.

If your preferred size is unavailable, our team will discuss the available alternatives.

3. Returns & Refunds

If you would like to return an eligible product, please contact our support team within 7 days of receiving your order.

Once your request is approved, we will provide instructions for returning the product.

After receiving and inspecting the returned item, we will notify you of the outcome.

For approved refunds:

Refunds will be issued to the original payment method, where possible.
Eligible refunds will be initiated within 5–7 business days of approval.
Banks and payment providers may require additional time to reflect the refunded amount.
Any applicable return shipping charges will be communicated before the return is confirmed.

Refunds will not be issued for products that fail to meet the eligibility requirements, except where required by law.

4. Damaged, Defective or Incorrect Products

We carefully inspect our products before dispatch. However, if you receive an incorrect, damaged, or defective item, please contact us as soon as possible, preferably within 48 hours of delivery.

Include:

Your order number.
A brief description of the issue.
Clear photographs showing the problem.

Once verified, we will arrange an appropriate resolution, including a replacement, exchange, or refund, as applicable.

For verified incorrect, damaged or defective products, botch’d will cover the applicable return shipping costs.

The suggested 48-hour reporting period does not limit your statutory consumer rights.

5. Non-Returnable Items

Returns or exchanges may be declined for:

Products damaged through misuse, improper handling, or normal wear and tear.
Products that have been worn, washed, or altered after delivery.
Items returned without their original tags, except where applicable law requires otherwise.
Products identified as final sale before purchase, subject to applicable consumer rights.

6. Order Cancellation

Cancellation requests may be accepted before an order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. You may instead request a return after delivery, subject to this policy.

If an eligible prepaid order is cancelled before dispatch, the refund will be initiated to the original payment method.

7. How to Request a Return or Exchange

To initiate a request, contact us at business@botchd.co.in with the following details:

Order number
Registered email address or phone number
Reason for return or exchange
Preferred replacement size, if applicable
Product photographs, where relevant

Our support team will review your request and provide further instructions.

Please do not ship products back without contacting us first, as an unauthorized return may result in delays.

8. Important Information

Return or exchange requests are reviewed against the eligibility conditions described above.
botch’d will cover return shipping charges for all approved returns and exchanges.
Refund processing times may vary depending on your bank or payment provider.
Nothing in this policy limits rights or remedies available to customers under applicable Indian consumer protection laws.